Training sessions
in Customer Experience (CX) and Employee Experience (EX)
Transform your company's experience.
Our training sessions in CX and EX will help you implement a customer-centric methodology at every level of your business.
At Akuyari, we understand that customer and employee experience are fundamental pillars for the success of any organization. That’s why we’ve designed specialized training sessions to help you master these concepts and apply them effectively in your company.
With an empathetic, professional, and approachable focus, we invite you to discover how our training sessions can transform your strategy and align it with your business objectives.
CX Advanced Training
Customer Experience & Employee Experience
Keys to Organizational Success
Customer and employee retention is essential for business success. In our Customer Experience & Employee Experience training, you will learn how to design and manage experiences that promote loyalty and sustainable growth.
This course is designed for those facing challenges such as:
- Having a limited budget and the need to handle everything by your own.
- Having a small or inexperienced team.
- Wanting to learn or ensure the application of the best methodology for their CX strategy.
- Wanting executives to understand CX in order to align efforts and organizational objectives.
- Aiming for the entire organization to have a customer-centric vision as part of the business strategy.
- Seeking to create synergies, understanding that a shared vision and understanding of the customer among all employees is key to success.
- Needing all areas to stop working in silos and collaborate towards a common goal: the customer, by implementing an agile and design-driven culture.
Aimed at
Middle management
Managers
Directors
Project managers
Benefits
- Learn and implement an innovation and problem-solving methodology to develop innovative solutions and improve continuously.
- Understand the key elements of employee and customer experience.
- Grasp the relationship between employee well-being and customer satisfaction.
- Identify the specific retention challenges facing your company.
- Measure the impact of your CX and EX initiatives.
- Encourage collaboration across various areas , understanding each one's perspectives, challenges, and dependencies.
- Foster a culture of collaboration where 2+2=5.
Duration, Format, and Languages
- 28 hours. Includes 4 hours of mentoring to apply what you've learned in the context of your company.
- Available online and in-person.
- Spanish, English, Catalan, French, Portuguese.
- Module 1: Customer Experience, Employee Experience y Brand Experience.
- Module 2: Conocer al cliente, comprender, empatizar con su experiencia, arquetipos, customer-persona.
- Module 3: Comprender la experiencia del cliente end-2-end: Customer Journey As-Is.
- Module 4: Estrategia de CX y EX aplicada: Diseño de la Experiencia. Técnicas de ideación y priorización, diseño del CJ to-be.
- Module 5: Employee Experience.
- Module 6: Innovación, prototipado y testeo.
CX Essentials Training
Customer Experience
Key Concepts
Why is it important?
Customer Experience is fundamental and applies from the highest levels of management to front-line employees, encompassing everyone who interacts with the customer. Understanding what CX is, its phases, and its elements is key to aligning the organization and providing a coherent experience to customers.Aimed at
Anyone in the organization with little to no knowledge of CX
Benefits
- Learn a problem-solving methodology to develop innovative solutions.
- Understand the key elements of customer experience..
- Know how to apply CX in your role.
- Align the entire organization around the customer experience.
Duration, Format, and Languages
- 8 hours
- In-person
- Spanish, English, Catalan, French, Portuguese.
- Qué es experiencia del cliente (CX).
- La onda del cliente: elementos clave
- Valores y propósito: La cultura empresarial
- Tipos de clientes: qué son las “personas”, ejercicio práctico
- El viaje del cliente: qué es el customer journey y puntos de dolor, ejercicio práctico CJ as-is
- Ideación y cocreación de soluciones: técnicas de creatividad y design thinking, Diseño del CJ to-be
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