01
Rapid growth
Processes, teams and customer relationships do not scale at the same pace. The value proposition becomes diluted.
WHEN YOU NEED US
Coherence breaks down
at moments of change.
Customers are often the first to notice. When several things change at once, strategy, technology, processes, people and experience can stop moving in the same direction.
02
Digital or AI transformation
Technology is introduced without changing the way people work. Adoption and return on investment suffer.
03
Organizational change
New leaders, priorities and processes change the experience before the organization even realizes it.
04
Merger, acquisition or restructuring
Integrating companies or reorganizing internally changes decisions, culture and processes. Without alignment, customers and teams experience friction.
OUR FRAMEWORK
CO·HERE™
A system for diagnosing where coherence breaks down.
We examine three forces that must move together: Purpose, Reality and Capability. When they diverge, gaps emerge in relevance, feasibility and execution.
FROM DIAGNOSIS TO ACTION
CO·HERE™ diagnoses.
ENGAGE360™ transforms.
Our methodology turns diagnosis into decisions, experiments and lasting change.
01ALIGNthe meaning
02CONNECTthe reality
03DECIDEand design
04TESTand learn
05ENABLEand implement
Impact · a cross-cutting principle to prioritize, learn and measure.
HOW WE CAN HELP
Different ways to build coherence.
01→02→03→04→
Transformation
When a challenge affects multiple parts of the business and requires changing how the organization decides, works and delivers value.
Strategic advisory
External perspective, challenge and continuity for leadership teams making decisions during transformation.
Solving specific challenges
Focused interventions to understand what blocks a goal, identify gaps and decide what to change first.
Training
Practical training and workshops tied to real change and the capabilities needed to make it happen.
RESULTS
What happens when coherence is built well.
+30%customer satisfactionToyota España
+1.500aligned peopleRENFE · Logirail
+10opportunity areasDexcom
REAL CASES
From challenges to tangible results.
TOYOTA
From understanding customers to building loyalty
Research, customer profiles, journeys and a relationship model designed for more personalized experiences.
View case →
DEXCOM
Connecting the patient experience with healthcare professionals' needs
Qualitative and quantitative research, prioritized opportunities and multidisciplinary squads.
View case →
RENFE · LOGIRAIL
Understanding the passenger experience to improve it
Research, journeys, co-creation and an implementation roadmap to bring experience into operations.
View case →Trusted by our clients
Horizon EUWhat our clients
say
An approach that makes a difference
"I would especially like to highlight the attention to detail, knowledge, and passion shown by every member of the Akuyari team. Their focus on improving the customer experience was inspiring and made a significant difference to the quality of our services, as well as to the way we work together on customer experience."
Innovative outlook and positive mindset
"...we were looking for a different approach, with a more innovative outlook. We did not want the standard approach other consultancies were offering us. The result was exactly what we hoped for. I would also highlight how easy it was for the whole team to work together. The atmosphere was positive throughout, even when we had to adjust course during the project."
Ability to bring together people from different cultures and perspectives.
"...they demonstrated remarkable flexibility in navigating a series of complex challenges. They took ownership of most of the responsibilities, easing the workload on our team and ensuring the project moved forward smoothly. We particularly enjoyed the co-creation workshops, which proved highly engaging and participatory, even in a virtual setting. We greatly appreciated their hard work and reliability, as well as their ability to bring together people from different cultures and perspectives around a shared vision."