Because the Solution Lies in the Problem

At Akuyari, we believe that the solution lies in the question. That's why we investigate the essence of the problem to propose long-lasting solutions with business results. We design creative and feasible services and strategies, optimizing your costs and risks.

CUSTOMER EXPERIENCE | SERVICE DESIGN | STRATEGIC DESIGN

Akuyari - diseño de servicios y estrategias

Our clients' stories

Insurance | Innovation on offer

Through extensive research, we identified opportunities for creating attractive product offerings targeted at the senior public. By doing so, we help Reale Seguros adapt to its customers.

Energetics | Digital Customer Journey
We devise solutions and design a more effective future for Endesa's customers while implementing agile working and design methodologies in the organization.
Pharma | Design of the traveler's journey
We helped our client stand out in an increasingly competitive market by redesigning the Customer Journey of one of its products and defining the actions to be taken.

WHAT WE DO

Optimización de la Experiencia del Cliente y la del Empleado para impulsar la transformación organizacional

Creamos culturas e implementamos acciones centradas en las personas y su entorno. #LifeExperience

  • Diseño de modelos de negocio.
  • Estrategia de Experiencia de Cliente y de Usuario (CX/UX), y de Empleado (EX).
  • Innovación y diseño de servicios
  • Implementación de iniciativas on/off

solutions

We bring strategic and holistic vision to your business.

Nuestros servicios se adaptan a las necesidades de cada empresa, independientemente de su sector y tamaño.

Aborda CX, EX and principios ESG, alineando la estrategia de tu empresa para un impacto positivo en las personas y el entorno.

Four specific services designed to define a specific problem and see the light at the end of the tunnel, in a very short time.

Te ayudamos a implementar una metodología centrada en el cliente en todos los niveles de tu empresa a través de la formación de tu equipo.

RESULTS

Companies that effectively organize and manage the customer experience can achieve:

Life Time Value
+ 5 %
en la conversión de ventas
+ 0 %
coste de servicio
- 10 %
Absentismo laboral
- 0 %
Retorno accionistas
+ 0 %

Fuente: KPMG, Gallup, McKinsey Company

Clients

Aedas Homes
Fundación Aspacia
Naturgy
Dexcom
The Valley
Alphabet
Logirail
UCI
Toyota
Renfe
Fremap
Areas
Takeda
Real Seguros
CHC Energía
Endesa

What they say about us

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