Being customer-centric meanschoosingcoherence as a strategic advantage
We turn that choice into a system, a culture, and measurable results.
Strategy,
design,
innovation.
Business
Through Customer Experience (CX) and Employee Experience (EX), we help organizations grow in a world where constant change and adaptation are the norm.
- Business model and service design.
- CX/UX and EX strategy.
- Innovation and experience design.
- Activating a customer and human-centric culture.
Practical ways to make change happen
Every organization faces different challenges. That is why we design interventions tailored to your current stage, from structural transformation to specific initiatives, with a focus on clear decisions and real execution.
Services
Different ways to activate a customer-centric operating model across your organization.
Transformation
Redesigning the relationship between your organization and its customers, from the inside out.
Meaningful transformation happens when strategy, culture, and experience evolve together. That is why we integrate CX and EX through the Engage360™ Methodology, turning your vision into real, sustainable decisions and outcomes.
LEADERSHIP COMPASS
Support for teams that need focus, agility, and strategic guidance every month.
Monthly strategic support that helps leaders make faster decisions aligned with both customer and employee experience. Stop managing change and start leading it.
Accelerators
Targeted support for challenges that require immediate action.
Short, tactical, and actionable interventions with visible results in a matter of weeks. Powered by AI and Service Design, they bring clarity and focus to experiences, processes, and innovation. From complexity to action in just a few sessions.
Training
Transform the way your teams think and amplify their ability to take action.
For organizations to change, teams need to understand both why change matters and how to put it into practice. That is why we deliver tailored, hands-on training in CX, EX, Service Design, innovation, and agile culture, focused on building internal capabilities that drive lasting change. Eligible for funding through FUNDAE.
Our clients
What our clients
say
An approach that makes a difference
"I would especially like to highlight the attention to detail, knowledge, and passion shown by every member of the Akuyari team. Their focus on improving the customer experience was inspiring and made a significant difference to the quality of our services, as well as to the way we work together on customer experience."
Innovative outlook and positive mindset
"...we were looking for a different approach, with a more innovative outlook. We did not want the standard approach other consultancies were offering us. The result was exactly what we hoped for.I would also highlight how easy it was for the whole team to work together. The atmosphere was positive throughout, even when we had to adjust course during the project."
Ability to bring together people from different cultures and perspectives.
"...they demonstrated remarkable flexibility in navigating a series of complex challenges. They took ownership of most of the responsibilities, easing the workload on our team and ensuring the project moved forward smoothly. We particularly enjoyed the co-creation workshops, which proved highly engaging and participatory, even in a virtual setting. We greatly appreciated their hard work and reliability, as well as their ability to bring together people from different cultures and perspectives around a shared vision."