Case studies

We Believe in the Projects we Work on. We Make our Clients' Challenges our Own

Transport | Traveller experience

We optimised the customer journey for Logirail and Renfe to deliver an outstanding traveller experience, defining to-be journeys, strategic and operational initiatives, and an agile roadmap for implementation.

Pharma | Patient experience

We helped Dexcom Pharmaceuticals understand the patient experience with their glucose monitoring device. We also investigated the experience of healthcare professionals (HCPs) during the purchase process and when assisting patients.

Energetics | Digital Customer Journey

We research, understand customer needs and design a simpler and more efficient future for Endesa's customers, while implementing agile work and design methodologies in the organization.

Automotive | Customer Loyalty

For Toyota, we collaborate in building long-term customer loyalty. We identified and defined the different customer profiles and designed an information gathering system and a personalized relational calendar for each customer's experience.

Insurance | Innovation on offer

Through extensive research, we identified opportunities for creating attractive product offerings targeted at the senior public. By doing so, we help Reale Seguros adapt to its customers.

Banking | Design of a new service

To increase UCI's mortgage sales, we designed a new service that connects the needs of buyer and seller, providing information, safety and convenience in real estate and banking transactions.

Real estate | Experience improvement

Our work helped AEDAS to reduce the frustration felt by its clients during mortgage subrogation with the bank. We created a new service that seeks to increase mortgage contracting and generate a positive experience in a complicated scenario.

Healthcare | User experience

We supported Pulso in the redesign of its pharmacy software, Nixfarma. We conducted user testing that optimised usability during the project’s design phase.

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