Case studies

We Believe in the Projects we Work on. We Make our Clients' Challenges our Own

Energetics | Digital Customer Journey
We research, understand customer needs and design a simpler and more efficient future for Endesa's customers, while implementing agile work and design methodologies in the organization.
Automotive | Customer Loyalty

For Toyota, we collaborate in building long-term customer loyalty. We identified and defined the different customer profiles and designed an information gathering system and a personalized relational calendar for each customer's experience.

Insurance | Innovation on offer

Through extensive research, we identified opportunities for creating attractive product offerings targeted at the senior public. By doing so, we help Reale Seguros adapt to its customers.

Real estate | Experience improvement

Our work helped AEDAS to reduce the frustration felt by its clients during mortgage subrogation with the bank. We created a new service that seeks to increase mortgage contracting and generate a positive experience in a complicated scenario.

Banking | Design of a new service

To increase UCI's mortgage sales, we designed a new service that connects the needs of buyer and seller, providing information, safety and convenience in real estate and banking transactions.

Insurance | Customer Experience

We worked with Quirón to differentiate them in a market as competitive as the prevention market. After conducting workshops and interviews, we proposed a strategy to implement a differential Customer Experience in different channels.

Retail | Service Innovation

We supported Areas' innovation department in improving the profitability of its services by conducting envisioning sessions to ideate possibilities.

Pharma | Design of the traveler's journey

We helped our client stand out in an increasingly competitive market by redesigning the Customer Journey of one of its products and defining the actions to be taken.

Retail | Design of a new service

With the objective of improving La Misión Group's services, we conducted envisioning sessions to identify its differential values and its key "persona" clients. With this information, we devised the best way to organize internally to offer that differential experience.

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