CX/EX/ESG Transformation Projects
Do you need to transform your customer, employee or stakeholder experience with real and sustainable impact?
In Akuyari we design and implement deep transformation projects focused on experience. We apply a proprietary methodology that aligns teams, detects real opportunities and allows us to execute solutions focused on people.
Strategy | Innovation | Creativity | AI | Service Design
How we do it
#1 Align
Align organisational vision with the SDGs and ESG principles.
#2 Connect
Integrate stakeholder journeys and impact.
#3 Innovate
Co-create solutions centred on people and their ecosystem.
#4 Test and measure
Organisation and rollout of artefacts with small-scale testing.
#5 Implement
Organisational structure, communication, governance, oversight, and monitoring for global rollout.
Enable
Train employees in ESG, CX, and new ways of working.
Ad-hoc
Personalised projects
We design with you a customized project. No templates. No predefined agendas.
Ideal for specific and unique customer or employee experience challenges.
We work in strategic sessions, interviews, research and co-creation.
It does not necessarily include ESG components.
Variable time: from weeks to months depending on the scope.
Perfect if you have a very specific challenge that needs a unique design.
Engage360TM
ESG-focused projects
An evolved version of our methodology, with integration of ESG criteria.
All that Ad-hoc includes, but adding a vision of sustainability.
We align CX, EX and social and environmental impact objectives.
It considers SDG indicators, regulations and responsible brand perception.
Designed for companies with ESG commitment or in transition to it.
Ideal if you are looking for an integral transformation with an impact beyond the business.
The opportunity behind ESG compliance
In a complex business environment, the risks of inaction are increasingly evident: loss of trust, internal disconnection, lack of impact. But so are the opportunities.
Mandatory compliance with the ESG directive paves the way for innovation, connection with what people truly value, and the creation of sustainable value.
We help you turn obligation into advantagewith Life Centric strategies that align customer experience, employee experience, and sustainability through a human, coherent, and compliant lens.
The first step towards your ESG strategy
#1 Align
Analysis and alignment
Do you want to discover what innovation opportunities the ESG regulation can unlock for you?
We support you from the start, working by your side to unlock the value of what already exists and co-create a purpose-driven roadmap aligned with new challenges and regulatory frameworks.
Initial training session (optional)
Where to start: Introduction to sustainability strategy and the basic principles of the regulatory framework. The link between sustainability and business.
Workshop 1:
What you’re already doing
- Prework: Questionnaire to gather current initiatives from leaders and departments.
- Identification of ongoing actions that form part of the sustainability strategy.
- Assessment of each action (high or low) based on its sustainability impact, and linkage to the SDGs.
- Current stakeholder mapping.
Workshop 2:
How far you want to go
- Definition of vision, objectives, and mapping of relevant SDGs linked to strategy, product, etc.
- Identification of the most relevant ESG aspects for the company and its sector (making the case).
- Prioritisation of stakeholders and definition of archetypes based on the expectations of customers, investors, and regulators.
What do you get?
- Final report with growth areas and potential initiatives.
- Identification of existing initiatives, quick wins, and opportunities, along with a plan for next steps and improvements.
- Preliminary gap analysis against CSRD requirements and ESG standards.